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Privacy Policy

How we collect, use, and protect your personal information at Bright Lanes.

Last updated: September 10, 2025

At Bright Lanes ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bright-lanes.com or use our office rental services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, and phone number
  • Company name and business information
  • Office space requirements and preferences
  • Payment and billing information
  • Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Location data (with your consent)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through our cookie settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and managing office rental services
  • Processing payments and billing
  • Communicating with you about our services
  • Improving our website and services
  • Marketing and promotional activities (with consent)
  • Complying with legal obligations
  • Protecting our rights and preventing fraud

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing
  • Website hosting and maintenance
  • Email marketing and communications
  • Customer support services
  • Analytics and performance monitoring

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government requests or investigations
  • Protection of our rights or property
  • Prevention of illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection
  • Secure data storage and transmission

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Protect our legitimate business interests

Generally, we retain customer data for 7 years after the end of the business relationship, unless a longer retention period is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are protected by appropriate safeguards, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying notices on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email:

[email protected]

Phone:

09445 63005

Postal Address:

Bright Lanes
Data Protection Officer
8 Ella Parkways
Port Gordon YO31 0UQ
United Kingdom

11. Supervisory Authority

If you are located in the UK or EU and believe that our processing of your personal information violates data protection laws, you have the right to lodge a complaint with the relevant supervisory authority:

  • UK: Information Commissioner's Office (ICO) - ico.org.uk
  • EU: Your local data protection authority
Bright Lanes

Premium office rental solutions across the UK. Professional, flexible, and modern workspace solutions for your business needs.

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8 Ella Parkways
Port Gordon YO31 0UQ
09445 63005
[email protected]

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